Breaches of the waiting list guarantee

If the deadline you have been given for your assessment/treatment approaches and you have yet to be given an appointment, please contact the hospital to enquire about your appointment.

If the deadline has passed and your assessment/treatment has not started, you can contact HELFO (the Norwegian Health Economics Administration). HELFO is responsible for arranging alternative treatment at a different public or private hospital – even abroad, if necessary.
Read more about your ​​rights in case of exceeded waiting time​ (​

Contact information

HELFO Patient Referral Unit
If you would like to be offered another healthcare provider, you must telephone Helfo on 96 09 65 33.
Last updated 6/7/2023